Thursday, 17 July 2014

The perks of working in customer service

I've written a couple of posts about the struggles of working in customer service now, so I thought I would tell you a bit about my more positive experiences from it. I think one of the best things about it is the opportunity to connect with people.

As I've mentioned before, there would be the occasional customer that lashed out on you, but most of the customers I got in my job in London were really lovely. We had quite a few regular customers that you would always have a bit of a chat with when they came in. As time went by I found out more and more about their life. For example, this one woman told me about her Swedish boyfriend and we talked about the difficulties with long-term relationships. One time I was doing something turned away from the counter when I heard someone call my name: "Malin, Malin!" I turned around and saw one of our regular customers who burst out "I was in Kensington earlier today and I saw a Rolls Royce that had 'Malin' written on the register plate and I thought of you." I just found that really nice for some reason, that he thought of me even outside my workplace.

It wasn't only regular customers that would talk to me about themselves though, I found that if you're open enough people would tell you a little something. Like one time when I just thought the guy who came to my counter seemed really happy and I asked him about it and he told me he had just been promoted. Another time I had a long and kind of political chat with a French man, comparing something about France and Sweden. I don't really remember exactly what it was about now.

I think the most moving thing that happened to me was on my last day. One of our regular customers came in and found out it was my last day, she didn't know I was about to quit. When she was heading out she came up to me and gave a long speech about how she loved my positive attitude, that she always felt comfortable coming there when I was working and that she would miss me. I was really touched and almost bawled my eyes out on the spot.

People were really the saviours for me at this workplace. Mostly my colleagues, but sometimes also our customers, could always bring a smile to my face.

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